Shipping policy

Thank you for visiting and shopping at Sonsh Mall. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We proudly offer shipping to the United States, Canada, and Europe.

🇺🇸 United States
- Standard Shipping: 5-8 business days — $9.99
- Express Shipping: 3-5 business days — $14.99
🇨🇦 Canada
- Standard Shipping: 5-8 business days — $9.99
- Express Shipping: 3-5 business days — $14.99
🇪🇺 Europe (Including UK & EU countries)
- Standard Shipping: 5-8 business days — $9.99
- Express Shipping: 3-5 business days — $14.99

Delivery delays can occasionally occur due to customs clearance or local postal service issues.

3. Customs, Duties and Taxes

Sonsh Mall is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

US Customers: Orders under $800 are generally free of import duties and taxes.
Canadian & European Customers: Your local government may apply VAT (Value Added Tax) and import duties when the package reaches your country. These charges must be paid by the recipient of the parcel.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your order at https://www.17track.net/.

5. P.O. Boxes or APO/FPO Addresses

We do not ship to P.O. boxes or APO/FPO addresses.

6. Damages and Lost Packages

If you received your order damaged or suspect it was lost in transit, please contact us immediately at support@sonshmall.com. We will work with the carrier to resolve the issue. Please save all packaging materials and damaged goods as they may be required to file a claim.